The short version
- We collect what you send us (forms, orders, emails) plus basic analytics.
- We use it to reply, deliver your services, send invoices and improve the site.
- We never sell your personal information or share it for advertising.
- You can ask to see, correct or delete your data at any time.
01Who we are
SEO Return (“we”, “us”, “our”) is a digital marketing and AI agency based in Pakistan. We run this website, agency.seoreturn.com, and we are responsible for the personal information collected through it.
This policy explains what we collect, why, who we share it with and the choices you have. If anything is unclear, email us at admin@seoreturn.com.
02Information we collect
Information you give us
- Contact and enquiry forms: your name, email address, company, website, the service you’re interested in, your budget and your message.
- Orders and checkout: your name, email address and the details you enter at checkout, such as phone number, company, website, country and order notes.
- Your client account: your email address and your order, invoice and renewal history.
- Emails and calls: anything you choose to share when you contact us or work with us.
Payments
We accept payment by bank transfer. We don’t collect or store card details. We receive the payment information your bank sends with the transfer, such as your name and payment reference, so we can match it to your invoice.
Information collected automatically
- Analytics: we use Google Analytics 4 to understand how people use the site: pages viewed, how you arrived, device and browser type, and approximate location (city or country level). Google Analytics uses cookies; see Cookies.
- Server and security logs: our hosting provider records technical information such as IP address, browser and the pages requested, to keep the site secure and working.
Our free SEO tools
When you use our free tools, we process the URLs, domains, keywords or text you enter so we can show you results. Some results are cached for a short time (from a few minutes to a few days) so repeat checks are fast. To apply fair-use limits, we use a scrambled (hashed) version of your IP address that expires after 10 minutes. Some tools look up public data from other services; see Who we share information with.
Please don’t enter confidential or personal information into the grammar or content tools. Text you submit is sent to a third-party grammar service to be checked.
03How we use your information
- To reply to your enquiries and send you quotes and proposals.
- To deliver the services you buy, manage your projects and communicate with you about them.
- To process orders, send invoices and receipts, and remind you about renewals.
- To give you secure access to your client account, including one-time sign-in links that expire after 30 minutes.
- To run our free tools and protect them from abuse.
- To understand how the website is used and improve it.
- To keep the website and our systems secure and prevent fraud.
- To meet our legal, tax and accounting obligations.
We only send marketing emails if you’ve agreed to receive them, and every marketing email lets you unsubscribe.
04Legal bases for using your information
If you’re in the European Economic Area or the United Kingdom, we rely on these legal bases under the GDPR:
- Contract: to take steps you ask for before buying, and to deliver services you’ve bought.
- Legitimate interests: to reply to enquiries, run and secure the website and tools, and improve our services, where these interests aren’t outweighed by your rights.
- Consent: for marketing emails and, where the law requires it, analytics cookies. You can withdraw consent at any time.
- Legal obligation: to keep financial records and respond to lawful requests.
05Cookies and similar technologies
Cookies are small files stored by your browser. We keep them to a minimum:
| Name | Purpose | How long |
|---|
srp_cart | Remembers the packages in your cart and any discount code you applied. | 30 days |
wordpress_logged_in_*, wordpress_sec_* | Keep you signed in to your client account. | Session, or up to 14 days |
_ga, _ga_* | Google Analytics: tells visits apart to produce usage statistics. | Up to 2 years |
The site also uses your browser’s local storage for small conveniences, such as remembering a tool setting or that you closed a pop-up. This stays on your device.
You can block or delete cookies in your browser settings. Blocking analytics cookies won’t affect how the site works. You can also install the Google Analytics opt-out add-on.
06Who we share information with
We don’t sell your personal information, and we don’t share it for advertising. We share it only with:
- Service providers who help us run the business: website hosting (Hostinger), business email (Titan) and analytics (Google).
- Data services used by our free tools: text you check with the grammar tool goes to LanguageTool; keywords go to Google, Bing and DuckDuckGo autocomplete; domains are looked up in public domain registries (RDAP and WHOIS), the Internet Archive and the Tranco list. These services receive the request from our server, not your device.
- Platforms you ask us to work in, such as your ad accounts, Google Business Profile or website, when delivering your services.
- Banks involved in processing your payment.
- Professional advisers such as accountants and lawyers, under confidentiality.
- Authorities when the law requires it, or to protect our rights, our clients or the public.
- A buyer or successor if our business is sold or reorganised; they must protect your information in line with this policy.
07International transfers
We’re based in Pakistan, and some of our service providers process data in other countries, including the United States and the European Union. When information is transferred, we use providers with appropriate safeguards, such as standard contractual clauses where they apply, and we take steps to make sure it’s protected as described in this policy.
08How long we keep information
- Enquiries that don’t become a project: up to 2 years after our last contact.
- Client records, orders and invoices: for as long as tax and accounting laws require, usually up to 6 years after the end of the financial year.
- Client accounts: while your account is active, then deleted or anonymised unless we must keep records for the reasons above.
- Analytics data: according to our Google Analytics retention settings, up to 14 months.
- Free tool results: a few minutes to a few days in our cache.
09How we protect your information
We use HTTPS across the whole site, limit access to personal information to people who need it, keep software up to date and use reputable providers with strong security. One-time sign-in links expire after 30 minutes. No method of storage or transmission is 100% secure, but we work hard to protect your information and will tell you and the relevant authorities about a breach where the law requires.
10Your rights and choices
Depending on where you live, you may have the right to:
- access the personal information we hold about you and get a copy;
- correct information that’s wrong or incomplete;
- ask us to delete your information;
- object to or restrict how we use it;
- receive your information in a portable format;
- withdraw consent at any time, without affecting earlier use.
EEA and UK residents can also complain to their local data protection authority. California residents have the right to know, delete and correct personal information, and not to be discriminated against for using these rights. We don’t sell or share personal information as those terms are defined in California law.
To use any of these rights, email admin@seoreturn.com. We may need to confirm your identity, and we’ll reply within 30 days.
11Children’s privacy
Our website and services are for businesses and adults. We don’t knowingly collect personal information from anyone under 16. If you think a child has given us information, email us and we’ll delete it.
12Other websites
Our website links to other websites and our tools show results from other sites. We’re not responsible for how those sites handle personal information, so please read their privacy policies.
13Changes to this policy
We may update this policy when our services or the law change. We’ll change the “Last updated” date at the top, and if a change is significant, we’ll tell clients by email.